Enables effective management of carrier VoIP infrastructures and services, to help ensure quality of service and reduce operational costs.


Deliver quality VoIP to customers

The availability of fast, cost-effective delivery of voice, data and multimedia content over IP to a range of devices—and the convergence of voice and IP networks that has resulted—has given service providers huge opportunities for business and revenue growth. But with opportunity comes industry competition and increased customer expectations. As a result, providers of Voice over IP (VoIP) services must pay more attention than ever to the quality of service they provide and the satisfaction their customers perceive.



  • Reduce costs through pre-integration with Tivoli Netcool components.
  • Ensure quality of service by monitoring critical carrier VoIP components, including: Media Gateway Controller, Signaling Gateway, Media Gateway, Media Server, as well as Session Border Controller.
  • Speed time to market of new VoIP services by utilizing out of the box functionality, integration and automation.
  • Provides a fault, performance and service management view of your VoIP infrastructure.
  • Help maximize your investments by leveraging existing Tivoli Netcool solutions.
  • Manage your VoIP infrastructure proactively to help avoid problems and get real-time insight into VoIP service availability, performance and quality.
  • Gain flexibility with a prepackaged software suite that integrates smoothly with existing technologies.




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IBM OSS Service Assurance


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