ITIL V3 Foundations
 
The IT Information Library is designed to help you align your IT business practices in a service-oriented manner using industry wide best practices. 
 
Our ITIL V3 certified consultants can help you transition your enterprise according to the IT service lifecycle:
 
  • Service Strategy - Proper planning allows you to target your resources to achieve maximum yield.
    • Business case development
    • Service Portfolio Management
  • Service Design - Design the right system the first time.
    • Service Level Management
    • Risk Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
  • Service Transition - Implement changes and releases in a controlled manner to reduce negative impact to the bottom line.
    • Service Asset and Configuration Management
    • Service Validation and Testing
    • Release Management
    • Change Management
    • Knowledge Management
  • Service Operation - Ensure that your customers are achieving the desired results from your IT services.
    • Event Management
    • Incident Management
    • Problem Management
    • Request Fulfilment
    • Access Management
  • Continual Service Improvement

Latest Information about ITIL v3

  • Breaking a SIAM model
    SIAM or Service Integration And Management is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in (385 words in article)
  • The Importance of an Operating Model
    What is an Operating Model? The term Operating Model is frequently used but what is it? It is worthwhile understanding what is meant by the term, the following definition was taken (in parts) from Wikipedia; Operating model is both an abstract or visual representation (model) of how an organization (819 words in article)
  • Can ITIL Open New Opportunities To Work Abroad
    How do you go about starting a career overseas exactly? The methods are truly endless, but we’re focusing on how ITIL can help specifically. Find out exactly how ITIL can open new opportunities to work abroad... (552 words in article)