ITIL V3 Foundations
The IT Information Library is designed to help you align your IT business practices in a service-oriented manner using industry wide best practices. 
Our ITIL V3 certified consultants can help you transition your enterprise according to the IT service lifecycle:
  • Service Strategy - Proper planning allows you to target your resources to achieve maximum yield.
    • Business case development
    • Service Portfolio Management
  • Service Design - Design the right system the first time.
    • Service Level Management
    • Risk Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
  • Service Transition - Implement changes and releases in a controlled manner to reduce negative impact to the bottom line.
    • Service Asset and Configuration Management
    • Service Validation and Testing
    • Release Management
    • Change Management
    • Knowledge Management
  • Service Operation - Ensure that your customers are achieving the desired results from your IT services.
    • Event Management
    • Incident Management
    • Problem Management
    • Request Fulfilment
    • Access Management
  • Continual Service Improvement

Latest Information about ITIL v3

  • ITSM and ITIL A Partnership In Success
    By Nancy Van Elsacker Louisnord Information technology service management (ITSM) is a framework for delivering technology within a business, and, while often interchanged with the Information Technology Infrastructure Library (ITIL), the two are very different.  ITSM is obviously the organizational implementation of a management model used to design, (735 words in article)
  • The Future Of Project Management
    Project management is one of the most important skills that a professional can have. Effective project management helps to ensure that all tasks within a certain project are completed within set timescales and are completed to or under budget. This helps to streamline processes within a business, while also helping (553 words in article)
  • Change Management The Focus
    Is it the smaller change that will bleed the organization ? (85 words in article)